Skip to main content

A rule stops me. How do I ask for an exception?

When a rule refuses what you are doing, the message offers Request exception. An approved exception lifts the rules for the days you asked for.

  1. Press Request exception on the message.
  2. Choose Me, or My team if you are a manager.
  3. Choose Days or From – to.
  4. Set From and either the number of Days (1 to 366) or To.
  5. Write the Reason and press Send. The message says "Exception requested".

It goes to the approver set for Exception under Approval rules. You see its progress under Approvals → Sent by me.

On the phone, a change the server did not accept has Request exception in More → Sync and offline.

Exceptions an admin sets​

An admin can also set a setting differently for one role, region or person, for a period: see Settings and exceptions.