A rule stops me. How do I ask for an exception?
When a rule refuses what you are doing, the message offers Request exception. An approved exception lifts the rules for the days you asked for.
- Press Request exception on the message.
- Choose Me, or My team if you are a manager.
- Choose Days or From – to.
- Set From and either the number of Days (1 to 366) or To.
- Write the Reason and press Send. The message says "Exception requested".
It goes to the approver set for Exception under Approval rules. You see its progress under Approvals → Sent by me.
On the phone, a change the server did not accept has Request exception in More → Sync and offline.
Exceptions an admin sets
An admin can also set a setting differently for one role, region or person, for a period: see Settings and exceptions.